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This Privacy Policy applies to Personal Data information, which includes any data about an individual, whether identified and/or identifiable individually or combined with other information, either directly or indirectly through electronic and/or non-electronic systems and/or other data and/or information that can be defined as or considered personal data (“Personal Data”), as regulated under Financial Services Authority Regulation Number 40 of 2024 on Information Technology-Based Joint Funding Services (“POJK 40/2024”), Law No. 27 of 2022 on Personal Data Protection (“UU 27/2022”), and applicable laws, obtained in connection with the use of the Mekar Platform including the Platform, Portal, website, applications, and other services provided by Mekar ("Services").
This Privacy Policy applies to the use of the Mekar Platform, including websites, applications, dashboards, and other means or services provided or used by Mekar.
This Privacy Policy is prepared by taking into account the provisions of applicable laws and regulations, including provisions regarding Personal Data protection and the implementation of Information Technology-Based Joint Funding Services (LPBBTI).
Who is Mekar?
Mekar is the brand name of PT Mekar Investama Teknologi, which is an operator of Information Technology-Based Joint Funding Services (LPBBTI) or Peer to Peer Lending (P2P). Mekar provides a Platform that connects Lenders with Borrowers to support funding activities in accordance with applicable laws and regulations.
In carrying out its Services, Mekar may process Personal Data belonging to Users, including but not limited to Lenders, Borrowers, prospective Users, management or representatives of business entities, as well as other parties whose Personal Data is lawfully provided to Mekar.
Control of Personal Data
In carrying out the Personal Data processing activities described in this Privacy Policy, PT Mekar Investama Teknologi acts as the Personal Data Controller, to the extent so determined based on the purposes and methods of Personal Data processing carried out.
Under certain conditions, other parties cooperating with Mekar may act as Personal Data Controllers or Personal Data Processors in accordance with their respective roles, legal relationships, and processing purposes.
Personal Data Subjects That May Be Processed
Personal Data processed by Mekar may originate from various parties interacting with Mekar, including:
Information on Personal Data Processing Based on Consent
In accordance with the provisions of Article 21 of UU 27/2022, where your Personal Data is processed based on consent, Mekar as the Personal Data Controller is required to convey information to you regarding:
Legality of Personal Data processing.
The processing of your Personal Data by Mekar is based on your consent, and/or other legal bases as further elaborated in the 'Legal Basis for Processing Personal Data' section below. Consent to the processing of Personal Data as referred to above is given by you during the Account registration process on the Platform, where you state that you have read, understood, and agreed to all provisions in this Privacy Policy.
Purpose of Personal Data Processing.
The purpose of processing your Personal Data is as set forth in the section “What is Mekar’s Purpose in Processing Your Personal Data?”
Types and Relevance of Personal Data Processed.
The Types and Relevance of Personal Data Processed are as set forth in the section “Types of Personal Data Processed”.
Retention Period for Documents Containing Personal Data.
Mekar retains documents containing your Personal Data for 10 (ten) years starting from the end of your relationship with Mekar and/or the Platform, unless otherwise required by applicable laws and regulations.
Details Regarding Information Collected.
In more detail, the information collected by Mekar includes data provided directly by you during registration and use of the Platform (as described in point c above).
Period of Personal Data Processing.
Your Personal Data is processed by Mekar as long as you are registered and/or actively using the Platform as a Lender and/or Borrower, and such processing may continue after the termination of your relationship with Mekar to the extent necessary to fulfill the retention period described in point d above.
Rights of Personal Data Subjects.
Your rights as a Personal Data Subject are further detailed in the “Your Rights as a Personal Data Subject” section below.
In the event of changes to the information mentioned above, Mekar must notify you as the Personal Data Subject of such changes before they take effect, and must obtain your consent for said changes. Notification of changes may be delivered through Information within the Services or via electronic mail (email) to each User.
Legal Basis for Processing Personal Data
Mekar processes Personal Data based on one or more allowable processing bases under the provisions of laws and regulations, including:
What is Mekar’s Purpose in Processing Your Personal Data?
Mekar reserves the right to request, obtain, collect, process, store, use, and/or disclose User Personal Data in framework of or related to the following purposes:
To achieve these purposes, Personal Data may be processed, provided, or disclosed to parties related to the provision of Mekar services and/or authorized parties, provided it is conducted based on lawful processing purposes and bases, including:
Types of Personal Data Processed
The types of Personal Data processed may differ depending on the relationship and services used. Such data may include but is not limited to:
Where Does Mekar Obtain Your Personal Data From?
Mekar may obtain your Personal Data through:
Automatically Generated Information
Mekar may automatically process Personal Data, including profiling, as part of operational activities and risk management.
Such automated processing may be used in activities including:
Processing may utilize information obtained from the Personal Data Subject, transaction information, verification results, and other lawfully obtained information
Under certain conditions, the results of automated processing or profiling may serve as one of the factors used in decision-making regarding Mekar's services.
Mekar applies appropriate controls over such processing while continuing to honor the rights of Personal Data Subjects in accordance with applicable regulations.
Your Rights as a Personal Data Subject
In accordance with the provisions set forth in Law No. 27 of 2022, as a Personal Data Subject, you have the right to:
You may exercise the above rights by contacting Mekar via email at support@mekar.id as described in the section “Reviewing and Correcting Your Personal Information”.
Disclosure of Personal Data to Third Parties
Mekar may disclose or provide access to Personal Data to other parties to the extent necessary for legitimate purposes and in accordance with applicable regulations. Such parties may include, but are not limited to:
Mekar establishes necessary arrangements with third parties processing Personal Data for and on behalf of Mekar according to their respective roles and responsibilities.
Transfer of Personal Data Outside the Territory of Indonesia
Under certain conditions, Personal Data may be transferred, stored, or processed outside the territory of the Republic of Indonesia through service providers or other parties collaborating with Mekar.
In conducting such Personal Data transfers, Mekar will fulfill applicable personal data protection requirements and implement necessary measures to ensure a level of Personal Data protection consistent with legal and regulatory provisions.
How is Your Personal Data Protected?
Mekar implements necessary technical and organizational measures to protect Personal Data against unauthorized access, use, alteration, disclosure, loss, damage, or processing.
Such measures may include access control, authentication, encryption, activity logging, monitoring, infrastructure security, access rights management, risk management, and other security controls according to needs and risk levels.
Mekar also implements an information security management framework and security controls in accordance with relevant standards and regulations.
No electronic transmission or storage method can be guaranteed to be completely free from security risks. Therefore, Mekar continuously develops and improves the security of Personal Data and the Platform.
Storage and Retention of Your Personal Data
Mekar stores Personal Data as long as necessary to fulfill processing purposes, satisfy contractual relationships, comply with legal obligations, resolve disputes, conduct audits, or fulfill other legitimate needs.
For Personal Data related to the operation of LPBBTI, Mekar stores Personal Data for the duration required under applicable laws and regulations.
Unless otherwise specified under applicable provisions, Personal Data may be retained for at least 10 (ten) years from the end of the business relationship or according to another required period under applicable regulations.
After the retention period expires, Personal Data will be erased or destroyed in accordance with applicable policies and procedures, unless there is a legitimate legal basis to retain it.
Erasure and Destruction of Your Personal Data
Mekar will erase or destroy Personal Data if:
The execution of erasure or destruction may consider data retention obligations, legal interests, audit needs, fraud prevention, dispute resolution, and regulatory obligations.
Reviewing and Correcting Your Personal Data Information
If you wish to know what information about you Mekar has collected, you may submit a request to receive an overview of your Personal Data by sending an email to support@mekar.id. Mekar will provide you with written information within 3 (three) Business Days.
If the Personal Data processed about you is inaccurate, incomplete, or unnecessary for the purpose for which it was collected, you may request Mekar to correct, erase, or block such information. Mekar will respond to such requests within 3 (three) Business Days of receiving a request sent to the aforementioned email address.
Cookies
Mekar uses cookies on the Platform for various reasons, which you can read about below. Mekar’s cookies are not used to store personal information other than your IP address, which does not harm your computer. Mekar wants the Platform to be informative, personal, and as easy to use as possible, and cookies help Mekar achieve that goal.
By using the Platform, you consent to the use of cookies and other technologies as set out in this policy. Mekar appreciates that some Users may prefer more individual control over their visits to the Platform and want the ability to adjust their settings. You can read all about this in the section below titled “How to Manage Cookies”. If you do not agree to such usage, you are welcome not to use the Platform.
Mekar uses both Persistent Cookies and Session Cookies:
Mekar has also developed relationships with carefully selected and monitored partners to assist in providing a high-quality Platform. Some of these partners may also set cookies during your visit to support tailoring advertisements you might see elsewhere on the Internet, and/or to fulfill contractual obligations with Mekar.
While these cookies do not store any personal information relating to you or your credit card, please note that we do not have access to or control over cookies and similar technologies used by Mekar's partners.
Social Media Cookies
To enrich Platform content, Mekar may occasionally embed video content from other social media sites such as LinkedIn, YouTube, or Facebook. Consequently, when visiting a page with embedded content, you may be presented with cookies from those sites. Mekar has no control over or liability for these cookies, so you should check the relevant third-party cookie policy for more information.
Mekar also offers a ‘share page’ feature on several Platform pages, where content can easily be shared on sites like Facebook, Twitter, LinkedIn, and others. These sites may set cookies when you log into their services. Mekar has no control over or liability for these cookies, so you should check the relevant third-party cookie policy for more information.
How to Manage Cookies
Mekar will not use cookies to collect personal information about you. However, if you choose to disable, reject, or block our cookies, some parts of the Platform will not function fully, or in some cases, the Platform may not be accessible at all.
For more information on how to adjust your cookie and browser settings, or how to delete cookies on your hardware, please visit www.aboutcookies.org.
Third-Party Sites and Services
The Platform may contain links or integrations to sites, applications, or services provided by third parties.
This Privacy Policy does not apply to Personal Data processing practices carried out by third parties that are outside Mekar's control.
Users are advised to read the privacy policies of respective third parties before providing Personal Data or using those services.
Mekar Business Transfer
In the event that Mekar grows and develops further (or for other reasons), one or more units or assets of Mekar's business may be transferred or outsourced to a third party, Mekar may be acquired by a third party, or Mekar may merge with a third party. In such cases as well, your personal information will be transferred, and you hereby authorize and delegate Mekar to perform such transfers without any objection. Mekar will notify Personal Data Subjects where required under applicable provisions.
Can This Privacy Policy Be Changed?
Mekar may amend or update this Privacy Policy from time to time to adapt to changes in services, technology, business processes, or legal and regulatory provisions.
Changes to the Privacy Policy will be notified through the Platform or other appropriate communication channels.
TERMS AND CONDITIONS
This page contains the terms and conditions for using, accessing, or utilizing this Platform. Please ensure that you read all of these Terms and Conditions carefully.
By accessing and/or using this Platform, you declare that you have read, understood, and agreed to be legally bound by these Terms and Conditions, and that you are submitting an application to register yourself as a Lender or Borrower. If you do not agree to these Terms and Conditions, you may not register as a Lender or Borrower.
Any substantial changes to these Terms and Conditions will be communicated through the Platform, and Users are required to read each change carefully prior to continuing to use and/or access the Platform. By continuing to use and/or access the Platform, you hereby declare that you have read, acknowledged, understood, and agreed to such changes executed electronically, the administration of which is conducted electronically by the platform provider.
Definitions
The terms in the Terms and Conditions below have the following definitions, unless the context requires otherwise:
User Declarations and Consent
Amendments to Terms and Conditions
Electronic Communication
All forms of communication from the Company regarding services to the User will be provided electronically, whether via email, WhatsApp messages, or publications through the Platform.
The User agrees to receive all documents, notices, and agreements electronically arising from the use of the Platform and services. The User's consent to each electronic document, notice, and agreement is given by clicking the agree button/checkbox on the Platform and/or electronically signing documents.
Any consent provided electronically by the User through the Platform shall be fully binding upon and the responsibility of the User as a service user, concerning both rights and obligations arising from such consent, and indemnifies Mekar, along with its directors and employees, from any existing risks.
Platform User Content
Prohibited Activities
The User represents and warrants that they will not use or access the Platform to perform any of the following actions, unless prior written approval is obtained from the Company:
Data Accuracy
Governing Law and Dispute Resolution
These Terms and Conditions and any other provisions established by the Company are governed by and construed in accordance with the laws of the Republic of Indonesia. Any and all disputes, disagreements, or conflicts arising out of or in connection with the use of this Platform (“Disputes”) shall, wherever possible, be resolved amicably through consensus.
If a Dispute cannot be resolved amicably within 30 (thirty) calendar days from the date of notice/complaint, the Parties agree that the Dispute shall be settled by the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia – BANI) in Jakarta, using BANI's arbitration rules and procedures. The Parties agree that the award rendered by the arbitrator shall be final, binding, and non-appealable regarding the Dispute submitted to the tribunal, and the Parties agree to take all necessary measures to ensure the execution of the arbitration award.
These Terms and Conditions cannot be withdrawn or canceled for any reason without the prior written consent of the Company.
Contact Us
For further information, please visit the Help Center page or send an instant message through the methods provided on the Contact Us page.
About the Company
PT Mekar Investama Teknologi (hereinafter referred to as the Company), widely known as MEKAR, is a legal entity established in the Republic of Indonesia. MEKAR is an information technology-based peer-to-peer lending service provider.
The Company provides services connecting lenders with Borrowers, covering funding from individual or institutional lenders (organizations, businesses, and other legal entities) to individuals and other business entities requiring financing. The Company does not provide financial advice or recommendations regarding the funding options available on this site.
Mekar has obtained its business license from the Financial Services Authority (OJK) pursuant to OJK Decree Number KEP-127/D.05/2019 dated December 13, 2019. Mekar's business activities are strictly supervised and regulated under Financial Services Authority Regulation Number 40 of 2024 on Information Technology-Based Joint Funding Services, thereby ensuring Mekar's legality and compliance with applicable laws and regulations in Indonesia.
MEKAR’s products and services are developed with strict compliance with applicable regulations in mind. We have consulted with the OJK regarding our operational business framework and actively monitor changes and developments in peer-to-peer lending regulations in Indonesia. From time to time, we modify our products and business processes to remain fully aligned with current regulations.
All content and materials on this site are intended for general information purposes only and should not be construed as an offer, solicitation, invitation, advice, or recommendation to fund loans. The MEKAR Platform and products may contain links and/or references to third-party websites or web content. The Company accepts no responsibility or liability for such third-party content or websites.
Please feel free to contact our Customer Experience team through the communication channels below. We look forward to hearing from you!
+6221 300 22735 (Call)
+62877 7739 9049 (Whatsapp)
Working hour Monday-Friday (09.00 - 17.00)
Operational hours:
Monday to Friday (09:00 - 17:00)
excluding national holidays
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